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Satisfaction Guarantee

For more than 50 years, Williams-Sonoma has offered America’s cooks a select range of fine products. Whether you’re placing an order, requesting a replacement or making an inquiry, you can count on our associates for friendly, knowledgeable assistance. For customer service, please call 866-339-3234 toll-free, or write to us at

If you are less than satisfied with any of the wines in a collection, let us know and we’ll notify the licensed retailer in your state to promptly replace it (subject to applicable laws of the retailer's state). We package your wines with the care required to ensure their safe arrival. In the event that your shipment suffers damage in transit, please contact us for a replacement.

If you wish to temporarily suspend or permanently cancel your scheduled Wine Club shipments, please contact us and we’ll make arrangements without delay. Please note that an order that is already in progress cannot be halted. Your membership will be cancelled before the next scheduled shipment. We cannot provide a refund for an order that has already been processed.

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Williams-Sonoma is closely involved in recommending the wines offered through the Williams-Sonoma Wine Club. Williams-Sonoma, where local law allows, has carefully selected a wine partner, the Global Wine Company located at 1401 Los Gamos Dr. #230, San Rafael, CA 94903, to operate the Williams-Sonoma Wine Club. In other jurisdictions, premium local retailers have been selected to provide such services. Global Wine Company ensures that all wine sales are made by a licensed retailer in compliance with state laws. Your wine purchase will be a separate transaction from your purchases on the Williams-Sonoma site and will ship separately with respective tax and shipping/processing charges applied. State laws prohibits the offer of free goods in conjunction with the sale of alcoholic beverages. The cost of all items in an offer is included in the advertised price. Wine can be purchased only by adults 21 years and older. See shipping information for states served. Promotions may not be combined with any other discounts, coupon codes, or promotions. Williams-Sonoma gift cards may not be redeemed for Williams-Sonoma Wine purchases.

*$75 Williams-Sonoma Gift Card is sent with Third Shipment. Offer applies to new customers only. Other restrictions may apply. Williams-Sonoma gift cards may not be redeemed for Williams-Sonoma Wine purchases.